Information We Collect
When you call us about a service, we collect information you give us directly. This includes your name, phone number, service address, and details about your plumbing issue.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how you found us. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to schedule appointments, provide a written price, and complete the work you request. We also use it to answer your questions and follow up on completed jobs.
We do not send marketing messages unless you ask us to. We use website data to improve our site and make it easier for customers to find us.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how visitors use our site. Cookies are small files stored on your device. They help us see which pages are popular and where we can improve.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We may use third-party analytics tools to track website traffic and usage patterns. These tools collect anonymous data and help us understand how people find and use our site.
We may also use third-party services for scheduling, payment processing, or customer communications. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell or rent your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may also disclose information if required by law, to protect our rights, or in connection with a business transfer. In all cases, we share only the minimum information necessary.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing.
To exercise these rights, call +17708971640 during business hours, Monday to Friday, 9 AM to 5 PM. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this policy periodically.